Claims & Returns

Returns Made Easy

We want our customers to have the time to value the merchandise they have selected. We take pride in the quality of our collections, and that is why we have made the return process simple and easy to follow. Damages/discrepancies should be reported within 30 days of receipt either by fax or by phone to our customer service department. The Request for Credit/Return Form is enclosed in every shipment to help customers make the claim. Upon receipt of the claim, the appropriate action will be taken to correspond to the each claim. We will issue a credit note or replacement on damaged items, while depending of the situation of the return*, there may be a 20% charge for restocking fee or the return freight at the customer's cost.

All returns must first receive the pre-authorization from the HRS Customer Service before shipping. Unauthorized returns will be refused and returned at the customer's expense. Credit will not be issued for unauthorized returns.

Returns will not be accepted after 30 days of receipt of goods.

HRS credit notes will be mailed to customers immediately after processing.

*HRS reserves the right to refuse claims and returns.

Claims & Returns Schedule